Shipping Policy

Woodside Ceramics currently ships all products within Australia and only our earrings and buttons collection to our overseas customers. Please note there is tracking available for International and Domestic standard parcel shipping. If you have any shipping questions or require an express shipping upgrade, please contact us at hello@woodsideceramics.com.au.

Pick-up is available from Dayboro QLD. Please select this option during checkout. Contact us at hello@woodsideceramics.com.au after purchase for further details.

An email confirmation is sent to your email address after placing your order. Please keep this email as proof of your purchase.

We are more than happy to write instructions for delivery. If you choose to have your order left due to you not being at home responsibility is yours and yours alone. Please contact via email at hello@woodsideceramics.com.au to instruct us of your wishes.

Delivery is between Monday and Friday unless for some reason the carrier chooses to deliver on a weekend.

If your order has not arrived please contact our customer service department for assistance at hello@woodsideceramics.com.au.

Orders are usually dispatched within 3-5 business days – we endeavour to get your order to you ASAP. Once your order has been dispatched, delivery time will be subject to the delivery service selected but depending on location it is usually 2-7 days (Australia only).

IMPORTANT: Please check that all items received are what you have ordered. If you receive a damaged item please contact us within 4 days of delivery and do not throw it away as we will require proof that the item has been damaged (for example: images of the damaged item emailed to us.

Free delivery (Australia wide) for orders over $150.